For shopping carts less than £60:
For shopping carts of £60 or more:
For shopping carts less than £90:
For shopping carts of £90 or more:
We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.
To qualify for a return, your items must not be damaged and in its original packaging.
To start a return, click on the link in your original order email and follow the instructions on how and where to send your package.
You can always contact us at firstname.lastname@example.org with any questions, you may have.
Once your order arrives, please check your order and let us know if any item is damaged or incorrect. We'll get back to you and make it right.
Unfortunately, we cannot accept returns on sale / clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we’ve received you return, we'll check it and let you know when the refund will be processed. Refunds will be made by your original payment method. Please remember it may take a few days for your bank or credit card company to process the refund.