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Delivery & Returns

Delivery to a UK address

For shopping carts less than £60:

  • 48 hour tracked delivery - FREE.
  • Next Working Day delivery (order by 4pm) with tracking for £3.
  • Please note that delivery of all power products (e.g. Couple Battery, Set & Stack) can only be delivered by Next Working Day delivery, in compliance with legal requirements.

For shopping carts of £60 or more:

  • 48 hour tracked delivery for FREE.
  • Next Working Day delivery (order by 4pm) with tracking for FREE.
  • Please note that delivery of all power products (e.g. Couple Battery, Set & Stack) can only be delivered by Next Working Day delivery, in compliance with legal requirements.

Delivery to the following countries: France, Germany, Ireland, Italy, Netherlands, Spain, Belgium, Denmark, Slovakia

For shopping carts less than £60:

  • 48 hour tracked delivery for £3.
  • Next Working Day delivery (order by 4pm) with tracking for £6.
  • Please note that delivery of all power products (e.g. Couple Battery, Set & Stack) can only be delivered by Next Working Day delivery, in compliance with legal requirements.

For shopping carts of £60 or more:

  • 48 hour tracked delivery for free.
  • Next Working Day delivery (order by 4pm) with tracking for £3.
  • Please note that delivery of all power products (e.g. Couple Battery) can only be delivered by Next Working Day delivery, in compliance with legal requirements.

Returns

We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return, your items must not be damaged and in its original packaging.

To start a return, click on the link in your original order email and follow the instructions on how and where to send your package.

You can always contact us at returns@nolii.com with any questions, you may have.

Damage and other issues

Once your order arrives, please check your order and let us know if any item is damaged or incorrect. We'll get back to you and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale / clearance items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we’ve received you return, we'll check it and let you know when the refund will be processed. Refunds will be made by your original payment method. Please remember it may take a few days for your bank or credit card company to process the refund.

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faqs

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